Undoing the Ego Tango: Book Review

Here is the scenario: person A, let’s call her Sarah, is unhappy with her web hosting service. After multiple attempts of getting help with the slow server, and unsatisfying e-mail exchanges she decides to cancel the service. Since she has paid for two years in advance, she kindly asks them if they could reimburse her. They tell her no. And that’s where she makes her big mistake: she writes back that she finds this very disappointing and unprofessional. Oh my, those web guys don’t like that. They reply with a nasty e-mail and you guessed it, tell her that there's nothing wrong with their server and it’s all her fault because she doesn’t know how to “debug”.

How did Sarah feel that morning ? Not very good. Aggressive, disappointed, taken for an idiot.

Did this ever happen to you ? How would you have reacted ?

If only Sarah had read Amy Carroll’s book “Undoing the Ego Tango - ” before hitting the send button !

In her book, Amy will tell you many similar scenarios that happened to her, and how she turned them around and made them into a positive experience. She has a very engaging and energetic style and you will just want to keep reading. To make it even more beneficial for you, she throws in some self-reflecting questions after each chapter, making it almost into one of her private coaching sessions.

The “Ego Tango” will help you take a deep breath, analyze the situation, decide if your ego is willing to take the blow, and then present your opponent with a solution that has a positive outcome for both parties. It is applicable for personal or professional relationships.

Being Swiss, I especially like her little hints at Swiss locations, mentalities or habits :-)

About Amy Carroll

Amy is American, but lives in Switzerland. She brings with her over 25 years of personal experience and education. Fourteen of those years were spent working in psychiatric, managed care and educational facilities before becoming a coach, trainer and speaker. Her understanding of the human psyche is extensive.

You can find out more about her book here or visit Amy’s website at www.carollcoaching.com

Or just head on over to Amazon and buy your own copy ! You won’t regret it :-)

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